Jennifer Spear explored how event professionals can shift their mindset around the unexpected, turning “unscripted” moments into opportunities rather than threats.

Attendees learned to approach change with curiosity and adaptability, using improvisational techniques and real-world examples to build confidence in managing the unpredictable.

It was a pleasure making new connections and engaging in meaningful conversations about how the PCMA Canada East Chapter supports education, engagement, and professional growth across the business events industry.

Thanks to all who made it such a memorable event!

On July 3rd, PCMA Canada East hosted a powerful and refreshingly candid education session at the Delta Hotels Toronto Airport

& Conference Centre. Titled “Ask Me Anything: Bridging the Gap Between Planners & Suppliers,” the event brought together professionals from across the business events industry for an open and honest dialogue.

This interactive session encouraged attendees to ask the tough questions—no scripts, no filters. The panel, made up of seasoned planners and supplier partners, tackled real-world challenges and shared insights on how to foster stronger, more transparent relationships.

🔑 Key Takeaways:

• Clear Communication is Key: Misaligned expectations often stem from assumptions.
  Open dialogue helps bridge the gap.
• Empathy Builds Trust: Understanding each other’s pressures and priorities leads to more collaborative partnerships.
• Shared Success: When planners and suppliers work together with aligned goals, everyone wins.

The session wrapped with vibrant networking, leaving attendees energized and equipped with actionable strategies to enhance their professional relationships.

Stay tuned for more engaging events from PCMA Canada East—and let’s keep the conversation going!

On April 3, 2025, the PCMA Canada East Chapter Board of Directors joined the global community in celebrating Global Meetings Industry Day (GMID). This year’s inspiring theme, “Level Up: Innovating the Future of Events,” challenged us to reimagine what’s possible in our industry.

To capture the energy, creativity, and collaboration that defined this year’s GMID, our incredible production partner, Encore Canada, has created a special wrap-up video.

🎥 Click here to watch the video

Relive the moments that made GMID 2025 unforgettable. Let’s continue to fuel bold ideas, spark transformative conversations, and build meaningful connections—together.

Juliano Lissoni explored how AI was no longer just a behind-the-scenes tool but a transformative force reshaping the service and experience industry.

Attendees learned valuable techniques, from creating hyper-personalized experiences to making smarter, more strategic decisions, and how AI has helped us rethink how we work and connect with others.